Frequently Asked Questions
Frequently Asked Questions
Shipping
Q. Do you charge for shipping?
A. Shipping is free nationwide (excluding Okinawa and remote islands).
Q. How long does it take for an order to arrive after it's placed?
A. We ship within 3-7 business days after confirming your order. Delivery takes approximately 1-3 days from shipment.
Returns & Exchanges
Q. Can I return or exchange an item?
A. We accept returns and exchanges of unused items within 7 days of product arrival. Round-trip shipping costs will be borne by the customer. In case of damaged or defective items, we will cover the exchange costs.
About Products
Q. What materials are used?
A. The materials are clearly stated on each product page. We primarily use 925 sterling silver, 18K gold/platinum coating, freshwater pearls, natural stones, and cubic zirconia.
Q. Do you have products for people with allergies?
A. If you have metal allergies, please consult us before placing your order.
Q. Can I choose the ring size?
A. Sizes are listed on each product page. Please contact us for size consultations.
Care Instructions
Q. How do I care for my jewelry?
A. After use, gently wipe with a soft cloth and store away from direct sunlight, high temperatures, and humidity. Coated products are vulnerable to sweat and water, so we recommend removing them when bathing or sleeping.